New Delhi: Most HR directors around the world are getting their companies ready for a future in which humans and AI agents coexist. According to Salesforce’s most recent worldwide study, which includes 200 HR leaders, 86% of Chief Human Resource Officers (CHROs) think that integrating AI agents into their workforce will be a major responsibility over the next three years.
According to the research, digital labour is a fundamental strategy that is changing workforce dynamics and corporate operations rather than being a fad. As per the CHROs, the promise of a 30% productivity boost and an average 19% labour cost reduction will propel an astounding 327% surge in agent usage by 2027, from 15% currently to 64% in only two years. Based on average OECD pay, this may result in savings of about $11,000 per employee.
President and Chief People Officer of Salesforce, Nathalie Scardino, called the change a “once-in-a-lifetime transformation of work,” stating that “digital labour is unlocking new levels of productivity, autonomy, and agency at a speed never thought possible before.”
CHROs are already planning how to strike a balance between the demands of human capital and this digital shift. According to the study, almost 25% of workers will be moved to different teams or roles to accommodate the changing business models brought about by AI agents. Crucially, 88% of CHROs believe that redeployment is more economical than hiring outside help.
Reskilling is a top priority. To get ready for AI-integrated workplaces, more than four out of five CHROs are reskilling their staff members or have plans to do so. Interestingly, several CHROS emphasised that soft skills like teamwork, flexibility, and relationship-building will be essential in a hybrid human-agent workforce, even though technical knowledge is necessary.
Despite this enthusiasm, the study also identified major gaps in implementation and understanding. Even though 86% of CHROs believe AI integration is essential, 85% acknowledged that their companies have not yet fully adopted agentic AI. Furthermore, according to 73% of respondents, workers are still unsure about how their positions will be impacted by digital labour.
The results provide a pertinent reminder that the AI revolution is a human phenomenon as much as a technology one.
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