Bengaluru: NTT DATA unveiled the India Global Capability Centre (GCC) Innovation Transformation Report 2025, highlighting a decisive shift in India’s GCC ecosystem from cost-focused delivery units to global centres of innovation.
According to the report, about 40% of India’s GCCs have already evolved into innovation hubs, driving digital modernisation, product co-creation and customer experience design, while over 45% are actively deploying AI across core business processes. AI has emerged as the key differentiator, with GCC spread almost evenly across stages of adoption ranging from exploration to enterprise-scale deployment.
The study notes that India hosts close to 2,000 GCCs employing nearly two million professionals across sectors such as technology, engineering, manufacturing, consulting and BFSI. While access to talent remains a strength, around 42 per cent of GCCs report gaps in deep-tech capabilities needed for end-to-end outcome ownership.
To address this, more than 70 per cent of GCCs are strengthening leadership pipelines, with many rolling out structured development and mentoring programmes.
The report also finds that ESG principles, green operations and responsible AI are increasingly being embedded into GCC mandates, aligning innovation with sustainability goals. Based on insights from over 250 GCC leaders across major Indian hubs, the report outlines a roadmap for transforming Indian GCCs into global innovation engines focused on value creation and long-term impact.
Also Read –
NTT DATA Partners with AWS to Accelerate Enterprise Cloud and Agentic AI Adoption
