Customer experience |

‘Evaluating AI-Driven Employee Experience Initiatives Requires Both Qualitative and Quantitative Measures’: Maureen Chong, RVP, Asia and India, Zendesk

‘Evaluating AI-Driven Employee Experience Initiatives Requires Both Qualitative and Quantitative Measures’: Maureen Chong, RVP, Asia and India, Zendesk

August 28, 2025

Closing the gap between employee and customer experience requires leadership that champions both strategy and execution. Maureen Chong, RVP, Asia...

Joyalukkas Partners with Zoho to Standardise Global Customer Engagement

Joyalukkas Partners with Zoho to Standardise Global Customer Engagement

July 31, 2025

New Delhi: Joyalukkas has partnered with Zoho to deploy its Customer Experience (CX) Platform across more than 175 retail outlets...