New Delhi, Apr 17, (CXO Media): Celonis and ProcessLab have launched the Celonis FSI Customer Service & Experience Manager to...
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Tag: Customer experience
Zendesk Appoints Bikram Mazumdar As Asia Vice President
April 4, 2026
Bengaluru: Zendesk has appointed Bikram Mazumdar as Vice President for Asia, reinforcing its regional leadership as demand for AI-led customer...
Zomato’s Nugget on MongoDB reduces support costs by $11mn annually
March 26, 2026
New Delhi: Zomato has been leveraging MongoDB Atlas to power key operations, particularly customer experience. Zomato developed an AI-native CX...
‘Evaluating AI-Driven Employee Experience Initiatives Requires Both Qualitative and Quantitative Measures’: Maureen Chong, RVP, Asia and India, Zendesk
August 28, 2025
Closing the gap between employee and customer experience requires leadership that champions both strategy and execution. Maureen Chong, RVP, Asia...
Joyalukkas Partners with Zoho to Standardise Global Customer Engagement
July 31, 2025
New Delhi: Joyalukkas has partnered with Zoho to deploy its Customer Experience (CX) Platform across more than 175 retail outlets...