New Delhi, 10 Apr , (CXO Media): Zoom has expanded its Contact Center capabilities in India with the availability of native phone numbers.
This has happened across 6 telecom circles of Maharashtra, Tamil Nadu ,(Chennai), Mumbai, Delhi, NCR, Karnataka (Bengaluru), Andhra Pradesh and Telangana (Hyderabad).
Zoom Contact Centrt unifies voice, video, chat and digital channels into a single connected platform with native AI.
The advanced agentic capabilities assist agenda and autonomously guides interactions towards faster and more accurate resolutions.
“India remains an important growth market for Zoom and we are deepening our investment in locally relevant capabilities,” informed Sameer Raje, GM & Head of India & SAARC, Zoom.
