New Delhi: India, the US and Mexico have become the world’s most balanced global capability centres (GCC) ecosystems, according to a report released this week.
India is unique in its capacity to combine scale, innovation and efficiency. The paper emphasises AI as a key driver of GCC maturity, with particular attention on advanced AI use cases including GenAI, NLP and AI agents.
According to a Boston Consulting Group (BCG) survey, most GCCs are still in the early stages of testing, while top performers have progressed beyond pilots to integrate AI into key workflows.
“GCCs have always been good at acting as the engine room — now the best ones are learning to steer the ship,” said Sreyssha George, Managing Director and Partner at BCG. AI has given the GCCs new impetus, allowing them to spearhead change rather than merely assist it. In the last 18 months, more than 90% of high performers have established or grown AI-led Centres of Excellence, a trend that is universal across sectors and regions, he said.
According to the report, GCCs can accelerate maturity and play a bigger role in enterprise impact by following these three steps: defining a bold North Star that is in line with the enterprise vision; prioritizing high-impact value pools based on what makes top performers stand out; and conducting structured diagnostics to benchmark capability gaps and create a roadmap for scaled transformation.
According to the research, GCC countries that rethink their roles as capacity centres that foster innovation, enterprise agility and competitive advantage are better positioned to take the lead.
The best-positioned companies to influence the upcoming wave of global enterprise change are those that make talent investments, deeply integrate AI and assume joint responsibility for results.
“GCCs which treat AI as a bolt-on will never close the gap,” said Rajiv Gupta, Managing Director and Senior Partner at BCG. “The frontrunners have strategically embedded AI into their operating models, at a scale which makes a material difference at the enterprise level”.
The leaders are not experimenting — they are delivering meaningful outcomes. More than 90 per cent top top-performing GCCs implement advanced AI use cases vs 50 per cent of others. The risk for others is falling into an autopilot mode, Gupta added.
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