New Delhi, Apr 17, (CXO Media): Celonis and ProcessLab have launched the Celonis FSI Customer Service & Experience Manager to elevate the experience of banking customers.
The app connects directly to core banking and CRM systems of banks. It therefore provides a living digital twin of business operations.
The solution offers key benefits to banks including end-to-end visibility, AI-powered simplification, increased productivity and therefore enhanced customer satisfaction.
In this way, banks can enhance customer satisfaction with seamless experience while boosting workforce productivity and driving operational excellence.
“We are giving banks the operational context needed to get RoI from their AI investments and automation, turning service operations into a strategic advantage,” claimed Chris Johnston, SVP & Head of Global Banking, Celonis.
“Our app provides the missing horizontal perspective on the customer journey as traditional CRMs struggle to identify process optimization opportunities, ” added Werner Horn, Founder & CEO, ProcessLab.
