New Delhi: Zoom Communications has announced that Zoom Phone, its AI-powered cloud telephony platform, has crossed 10 million seats worldwide.
Launched in 2019, the platform has rapidly scaled to become one of the fastest-growing cloud-based communication solutions, signaling a strong market shift from traditional PBX systems to modern, unified communication platforms.
AI-First Approach Redefining Business Communication
Built on Zoom’s scalable and open platform, Zoom Phone brings together calling, meetings, messaging, and contact center capabilities under one ecosystem. The company highlighted that its AI-driven features are helping businesses streamline collaboration, enhance customer engagement, and reduce operational overheads.
According to Chris Moss, general manager of Zoom Phone, the milestone reflects a broader industry shift toward intelligent communications. He noted that organizations are experiencing tangible benefits such as simplified management, lower costs, and AI-enhanced interactions, moving beyond basic telephony to smarter, connected workflows.
Driving Unified Communication Adoption
With continuous advancements in AI, mobility, and third-party integrations, Zoom Phone is set to further strengthen its position in the enterprise communication market. The company aims to continue expanding its unified, AI-first communication ecosystem to support modern workplace needs.
