New Delhi: Global Capability Centres (GCCs) in India are becoming increasingly concerned about talent retention and changing worker dynamics, according to a new survey by HR solutions vendor CIEL HR.
Organisations are struggling with changing employee expectations, more attrition, and heightened competition for specialised digital skills as the GCC landscape develops.
Key Findings from the Study
- 52% of GCC professionals are actively exploring new job opportunities, revealing a concerning trend of job-switching intent and employee disengagement
- 51% of GCCs in India identified talent retention as their biggest challenge in 2025
- The composition of the GCC workforce is shifting:
- Entry-level roles have dropped from 32% to 22%.
- Mid-to-senior level roles have increased by 77%, reflecting a 14-point rise
- This change reflects an increasing need for seasoned experts capable of spearheading digital transformation projects in fields like cloud computing, machine learning, and artificial intelligence (AI).
“This shift points to an increased demand for professionals with ‘ready-now’ capabilities to lead digital innovation in AI, ML, and cloud technologies,” the study said
The GCC environment in India, which has traditionally been a top choice for multinational corporations because of its wealth of tech expertise, is currently at a turning point. The rivalry for experienced professionals has increased due to a decrease in the supply of entry-level talent and a rise in the need for advanced digital skills.
The GCC is under pressure to reconsider its hiring practices, invest in employee engagement, and provide more extensive career advancement pathways to retain top talent.
The results also highlight a crucial time for the GCCs in India. As these centres transform from cost-cutting machines into strategic innovation centres, maintaining growth will depend heavily on staff happiness, skill development, and leadership development.
Companies must move beyond traditional retention models and:
- Create clear upskilling and reskilling pathways
- Foster a strong workplace culture and flexible work options
- Align career opportunities with the aspirations of mid-senior professionals
With India playing a pivotal role in the global digital economy, GCCs that invest early in workforce strategy will be best positioned to lead innovation at scale.
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